Front Desk Supervisor
About The Position
We’re looking for a Front Desk Supervisor to support and guide our Medical Reception team while helping ensure the day-to-day operations of the office run efficiently. This is a hands-on leadership role where you’ll partner closely with the Office Manager and clinical staff, while also staying connected to the front desk. In this role, you’ll balance team leadership with operational support. Day-to-day, you can expect to: We’re looking for someone who is both operationally strong and people-focused someone who can lead with confidence while staying approachable and supportive. Founded in 2006, Allied Physicians Group is one of the largest private Pediatric medical partnerships with the New York Metropolitan Area. Our independence is an integral part to our success because we are not owned by a health system, hospital or insurance company. This freedom allows Allied doctors to refer patients to the specialists that are best for the child. We are comprised of more than 150 Caring Pediatric Providers who provide patient-centered care and collaborate on best practices. Our mission is to provide the highest quality healthcare with exceptional service to all who enter our doors. Our vision is to create an exceptional patient experience with a culture that empowers our staff and other professional fulfillment to our providers. Our Core Values are what makes our Culture: Respect, Integrity, Compassion, Humility, Empathy, Staff & GROWTH!
Requirements
- High School Diploma or equivalent
- 7+ years of experience as a Medical Receptionist (pediatrics experience a plus!)
- At least 1 year of experience leading or supervising office staff
- Strong understanding of medical terminology and billing processes
- Experience working with EMR systems (Athena and Phreesia are a plus)
- Excellent communication, customer service, and problem-solving skills
- Highly organized and detail-oriented, with the ability to multitask
- Comfortable working in a fast-paced, ever-changing environment
- Flexible schedule to support the needs of the office
Nice To Haves
- pediatrics experience a plus!
- Experience working with EMR systems (Athena and Phreesia are a plus)
Responsibilities
- Oversee daily front desk operations and support the Medical Reception team
- Train, guide, and serve as a resource for new and existing staff
- Manage staff schedules and coordinate with the Office Manager
- Ensure clinician schedules are accurate and support patient flow
- Monitor performance and provide feedback, coaching, and documentation as needed
- Step in to cover front desk responsibilities when needed
- Handle patient concerns professionally and support a positive experience
- Monitor Phreesia and Athena dashboards, addressing issues as they arise
- Assist with prior authorizations when needed
- Participate in team and leadership meetings to improve operations
- Maintain patient confidentiality and follow HIPAA guidelines
Benefits
- Medical, Dental, Vision
- 401K with 4% match
- PTO
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Basic Life Insurance
- Supplemental Life Insurance
- NYS Short-Term Disability (STD)
- Optional supplemental insurance products
- Wellness programs and coaching
- Pet insurance options
- Employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
