Front Desk Supervisor

Akam Associates Inc.•Miami Beach, FL

14d•Onsite

About The Position

We are seeking a professional, service-oriented Front Desk Supervisor to lead and oversee front desk operations at our premier 34-story waterfront condominium with 340 units. The ideal candidate will have strong leadership skills, a polished demeanor, and a passion for delivering exceptional resident and guest experiences. This role ensures the front desk team operates efficiently, courteously, and in alignment with high service standards.

Requirements

Prior experience in a luxury residential building, hospitality, or property management setting
Minimum 2 years of supervisory or team lead experience preferred
Excellent verbal and written communication skills
Professional appearance and demeanor
Strong organizational and multitasking skills

Nice To Haves

Familiarity with building management systems, package tracking software, or visitor management tools is a plus

Responsibilities

Supervise, train, and support front desk staff, including scheduling and daily task assignments
Serve as the primary point of contact for residents, guests, vendors, and visitors
Ensure prompt, professional, and courteous responses to all inquiries, concerns, and requests
Oversee package management, visitor logs, key control, and access protocols
Maintain a clean, organized, and welcoming lobby and front desk area
Enforce building security procedures and community policies
Coordinate with property management, maintenance, and security teams to support smooth daily operations
Monitor and report incidents, resident issues, or operational concerns to management
Assist with onboarding and mentoring of new front desk personnel
Handle emergency situations calmly and effectively, escalating when appropriate
Prepare and deliver regular updates or reports to property management