Front Desk Supervisor - Cliff Lodge - Snowbird

POWDR • Snowbird Community, NC

1d • Onsite

About The Position

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions. As a full-time, year-round Cliff Lodge Front Desk Supervisor at Snowbird, you'll supervise front desk staff to ensure guest satisfaction. You will assist the Front Desk Manager and coordinate with other departments to provide special requests.

Requirements

• High School Diploma required.
• Must be 18 years of age.
• Must demonstrate competency in reading, writing, and interpersonal communication skills.
• Requires six months of training in the hospitality industry.
• Must have one year of hotel/hospitality work experience or six months of front desk experience with demonstrated competence.
• Must have one year of supervisory experience.

Nice To Haves

• Experience working with Word, Outlook, and SMS Host preferred.

Responsibilities

• Oversee overall operation of the Front Desk.
• Plans, directs, organizes, and coordinates work-time behaviors of others.
• Acts as manager on duty in the absence of other department heads or managers.
• Performs front desk tasks as needed.
• Communicate with management and other departments.
• Communicate well with Front Desk staff and keep them informed and updated on rules and procedures.
• Resolve any guest or owner situations.
• Answers inquiries and solves disputes pertaining to credit billings and payments.
• Review the staff folios to ensure correct charges.
• Review room blocking to ensure accuracy.
• Continually monitors tape chart and makes changes as necessary to ensure maximum occupancy.
• Responsible for maintaining an accurate inventory of supplies.
• Provides outstanding guest and owner service.
• Maintains a high standard of work quality.
• Check in guests in an efficient and courteous manner.
• Check guests out and ascertains guest satisfaction and presents bill to the guest.
• Ensure the shift is logged into the after-hours reservation line and books reservations for lodging at the resort.
• Coordinate and solve accounting and billing needs with other departments.
• Resolve Guest concerns in a timely manner.
• Answer telephones, receive guest requests and coordinate with the correct department to ensure that guests’ needs are taken care of.
• Work in a fast-paced environment, multitask and maintain attention to detail while providing exceptional customer service.
• Utilize a variety of computer systems such as SMS Host, Microsoft Word, Microsoft Excel.
• Continuously train front desk staff.

Benefits

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging, and daycare for employees
• Available medical, dental, vision, and accident insurance – benefits are available based on position and are subject to change
• 401k
• Discounts with Powdr partners
• Free transportation is offered to work: UTA Bus, employee shuttles, departmental rideshare vans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees