Front Desk Supervisor
About The Position
A Kolter Hospitality Lead Gallery Host delivers service excellence to our guests by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk and food and beverage operations for the hotel. Performance Expectations: Supervise front desk operations during assigned shift. Ensure front desk staff is familiar with hotel products and services. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory. Assist guests with check-in and check-out processes. Ensure meeting rooms are set up and serviced according to banquet event order (BEO) Responsible for Food & Beverage inventory and ordering Oversee FIFO (first in/first out) process with Food & Beverage Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information. Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance. Communicate with other departments to coordinate and follow up on all guest and room information. Report any items in need of repair. Follow all safety procedures while working. Behavioral Expectations: Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment. Committed to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company Passionately provide personalized guest service Equal Opportunity Employer M/F/Veteran/Disability Drug Free Workplace Kolter Hospitality Participates in E-Verify
Requirements
- Able to work most weekends and holidays.
- Report to work on time and in proper uniform.
- Knowledge and/or ability to operate a computer.
- Previous hotel Front Desk experience.
- Ability to stand/walk for up to 8 hours.
- Occasional lifting, pushing and pulling
Nice To Haves
- Experience overseeing/directing a team a plus.
Responsibilities
- Supervise front desk operations during assigned shift.
- Ensure front desk staff is familiar with hotel products and services.
- Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
- Assist guests with check-in and check-out processes.
- Ensure meeting rooms are set up and serviced according to banquet event order (BEO)
- Responsible for Food & Beverage inventory and ordering
- Oversee FIFO (first in/first out) process with Food & Beverage
- Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
- Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
- Communicate with other departments to coordinate and follow up on all guest and room information.
- Report any items in need of repair.
- Follow all safety procedures while working.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
