Front Desk Supervisor

Hilton Garden Inn Palm Beach Gardens • Palm Beach Gardens, FL

1d • Onsite

About The Position

A Kolter Hospitality Front Desk Supervisor delivers service excellence to guests by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk operations for the hotel.

Requirements

• Able to work most weekends and holidays
• Report to work on time and in proper uniform
• Knowledge and/or ability to operate a computer
• Previous hotel Front Desk experience

Nice To Haves

• Experience overseeing/directing a team a plus

Responsibilities

• Supervise front desk operations during assigned shift
• Ensure front desk staff is familiar with hotel products and services
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory
• Assist guests with check in and check out processes
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance
• Communicate with other departments to coordinate and follow up on all guest and room information
• Report any items in need of repair
• Follow all safety procedures while working

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed