Front Desk Supervisor

PROVIDENCE HOSPITALITY GROUP-posted 12 days ago

$19 - $20/Yr

Full-time • Entry Level

Onsite • Salinas, CA

501-1,000 employees

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Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance. SUMMARY: The Front Desk Supervisor oversees and coordinates daily operations of the front desk/reception department; ensures maximum guest satisfaction.

Organizes, directs, and monitors daily activities of front desk agents
Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; observes front desk agents to ensure that established procedures are followed
Establishes procedures, prepares and coordinates schedules, and expedites workflow
Assists with hiring, training, motivating, and rewarding front desk agents
Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments
Reviews the daily room availability and informs all appropriate staff
Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff
Ensures all necessary reports and forms are completed daily
Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel
Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed
Assists front desk agents with resolution of guest problems/complaints as needed
Monitors and maintains front desk area
Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions
Performs other related duties as assigned by management

Demonstrated proficiency in supervising and motivating subordinates
Basic competence in subordinates’ duties and tasks
Good judgement with the ability to make timely and sound decisions
Must be able to speak, read, write, and understand the primary language(s) used in the workplace
Commitment to excellence and high standards
Excellent written and oral communication skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Excellent customer service skills
Ability to understand and follow written and verbal instructions
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds
Four years of front desk related experience or equivalent

Bachelor’s degree or equivalent preferred

Medical, Dental, and Vision Insurance
Voluntary Short-Term and Long-Term Disability
Company paid Basic Life and AD&D Insurance
401(k) with Company match
Paid Time Off and State required sick pay
8 Paid Holidays
Hotel discounts by brand

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