Front Desk Supervisor
About The Position
The Front Desk Supervisor at the Omaha Embassy Suites is responsible for overseeing daily front desk operations, including guest check-ins and check-outs. This role involves coaching, training, and motivating front desk associates, acting as a team leader. Key duties include gracefully and urgently handling guest concerns, monitoring cash handling, shift reports, and ensuring compliance with brand and safety standards. The supervisor is expected to be proactive and assist with various tasks such as answering phones, updating the reader board, and helping with VIP arrivals. Atrium Hospitality, the company, emphasizes values like Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork, fostering an environment for career growth and community involvement through pillars like Wellness, Embracing those with Disabilities, Sustainability, and Education.
Requirements
- Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
- Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
- Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
- Tech confident – Hotel systems, emails, reports—nothing fazes you.
- Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.
Responsibilities
- Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
- Coach, train, and motivate front desk associates—you're the team’s go-to guru.
- Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.
Benefits
- Career Growth & Learning – 40% of our management hires are internal promotions!
- Invest in Your Future – 401(k) plan with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
