Front Desk Supervisor

Provo Marriott • Provo, UT

just now

About The Position

Job Summary: The Front Desk Supervisor will supervise, schedule, and coordinate the work of employees at the front desk.

Requirements

• Excellent communication skills.
• Excellent conflict management and negotiation skills.
• Ability to listen and identify/resolve issues.
• Thorough understanding of customer and management services and standards.
• Basic understanding of business and management principles.
• High school diploma or equivalent required; college degree preferred.
• At least two years of experience required; management experience preferred.
• Prolonged periods of standing at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Nice To Haves

• college degree preferred.
• management experience preferred.

Responsibilities

• Oversees the day-to-day work of assigned staff, ensuring that assigned workloads are manageable for the available staffing resources.
• Answers questions and addresses and resolves complaints and concerns regarding guests and employees.
• Ensures that employees adhere to deadlines, procedures, and quality standards; works to resolve any problems or errors.
• Explains and implements company and departmental policies, procedures, and standards.
• Collaborates with management concerning policies, procedures, and standards as they apply to clerical and administrative workers.
• Reviews and oversees payroll, production, evaluations, and other records and reports for employees.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees