Front Desk Supervisor

Lodging Dynamics • Park City, UT

2h • Onsite

About The Position

Hotel Thaynes Park City, a Tribute Portfolio Hotel Proudly part of the Marriott family, Hotel Thaynes a Tribute Portfolio shares Park City's can-do spirit with a distinct point of view that's daring and full of heart. As a Marriott Bonvoy® hotel, we create signature experiences designed for Modern Maverick Help write the next chapter at Hotel Thaynes-a fully renovated, reimagined Marriott Tribute Portfolio property in Park City. Come for the opening energy, stay to deliver on world-class standards every shift. We put people first, pursue excellence, act with integrity, embrace change, and serve our world-every shift, every guest, every teammate Your role: Supervise and support the front office team and deliver accurate information Be the face of our hotel - warmly greet and assist arriving guests Uphold Marriott's hospitality standards and contribute to a welcoming atmosphere Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages Complete additional bookkeeping, administrative, and accounting procedures as requested Personalized service that reflects member status Recognize and acknowledge Marriott Bonvoy Elite Members, ensuring elite benefits are delivered accurately and warmly Handle check-ins, check outs, and room assignments efficiently and accurately Supervise front desk associates and follow up guest issues/concerns Books guest reservations Handles confidential information, including guest records, with a high degree of integrity Resolves major and minor guest complaints to the satisfaction of the customer Collaborate across departments to deliver seamless service Answers and routes call as appropriate; takes guest messages with accuracy Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests

Requirements

• High school diploma; or 1-3 months related experience; or equivalent combination of education and experience
• Good understanding of procedures and practices in the hospitality industry
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• The ability to provide exceptional customer service
• Good leadership and training abilities

Responsibilities

• Supervise and support the front office team and deliver accurate information
• Be the face of our hotel - warmly greet and assist arriving guests
• Uphold Marriott's hospitality standards and contribute to a welcoming atmosphere
• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Personalized service that reflects member status
• Recognize and acknowledge Marriott Bonvoy Elite Members, ensuring elite benefits are delivered accurately and warmly
• Handle check-ins, check outs, and room assignments efficiently and accurately
• Supervise front desk associates and follow up guest issues/concerns
• Books guest reservations
• Handles confidential information, including guest records, with a high degree of integrity
• Resolves major and minor guest complaints to the satisfaction of the customer
• Collaborate across departments to deliver seamless service
• Answers and routes call as appropriate; takes guest messages with accuracy
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests

Benefits

• Competitive hourly pay
• Staff incentives
• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off for Full and Part time associates
• Travel discounts at hotel & restaurant partners and franchises around the world
• Free full day ski rentals
• On-demand pay opportunities for instant pay between paychecks
• Leadership development program and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees