Front Desk Supervisor

VH Lisle LLC•Lisle, IL

1d•Onsite

About The Position

Experience the best of hospitality at Hyatt Regency Lisle near Naperville, a vibrant suburban retreat just minutes from downtown Naperville and major Chicago business hubs. Our team delivers exceptional service in a setting that blends convenience, comfort, and community. With spacious suite-style guestrooms, thoughtful amenities such as an indoor pool, fitness center, free self-parking, and an on-site restaurant and lounge, we create memorable stays for business and leisure travelers alike. You’ll be part of a dedicated team that supports guests from check-in to departure and brings our brand’s warm hospitality to life every day. Learn, grow, and make a difference in a welcoming environment that values teamwork, professionalism, and continuous improvement. Vinayaka Hospitality was founded in 2008 on a foundation of innovation, intelligence, and compassion. Our team takes pride in combining a passion for hospitality with practical hotel management. By collaborating with renowned brands like Hilton, Marriott, and Hyatt, we efficiently manage 12 properties across diverse locations. Committed to ongoing growth, we actively seek opportunities and are dedicated to helping both our team and hotels thrive. We remain responsive and proactive in our strategies for sales, marketing, and revenue, ensuring swift adaptability to market changes. Beyond Management, we cultivate strong partnerships with major industry players, showcasing our dedication to success in the ever-evolving world of hospitality.

Requirements

Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Extensive knowledge of the hotel, its services and facilities.
Must have excellent customer relations skills and leadership capability.
Must be detail oriented with outstanding organizational and communication skills.
Must have excellent leadership capability and customer relations skills.

Responsibilities

Greet and welcome guests upon arrival.
Register guests into the computer, verifying reservation, address, and credit information.
Promote the Hotel’s reward program and provide recognition and benefits to all present members.
Accept payment for guests’ accounts both at the time of registration and at checkout.
Maintain a house bank and make a deposit and accurate report of receipts daily.
Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.
Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service.
Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
Review the daily room availability and inform staff.
Check status of departures on a daily basis.
Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
Provide ongoing training and support to front desk agents.
Ensure all necessary reports and forms are completed daily.
Maintain all front desk related equipment and a par stock of supplies.
Assist front desk in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
Book reservations for those guests who approach the Front Desk.
Maintain a daily log of all guests’ opportunities with corrective action steps.
Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
Follow-up on credit opportunities.
Any other duties as assigned by the Front Office Manager or Director of Rooms.