Front Desk Supervisor

Country Inn & Suites Fort Atkinson • Fort Atkinson, WI

1d

About The Position

Assists in managing the hotel's operations, maintaining established cost and quality standards.
Establishes a positive atmosphere and guest service attitude.

Requirements

• Valid driver's license

Responsibilities

• Maintains personal contact with guests and with clients and community organizations.
• Maintains product and service quality standards by conducting periodic inspections, investigating complaints, and initiating corrective action.
• Assists in reviewing accounting and management reports.
• Compares actual performance to planned performance, identifies variances, and initiates corrective action.
• Ensures adequate resources are maintained to maximize employee performance.
• Ensures front desk positions are filled with qualified personnel.
• Ensures established procedures are followed for employment/termination of staff.
• Maintains procedures for orientation, training, and development.
• Assists in reviewing and approving work schedules.
• Assists in monitoring and maintaining procedures for control of supplies, keys, money, and credit.
• Assists in monitoring and maintaining procedures for the safety of guests and personnel.
• Responds to all emergency situations as needed, including locating and shutting down of gas valves, water valves, fire systems, and elevators.
• Possesses a valid driver's license and be able to run hotel-related errands.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed