Front Desk Supervisor

Black Desert Resort•Ivins, UT

10d•$21 - $25•Onsite

About The Position

Black Desert Resort, located in the breathtaking landscape of Southern Utah, is an ultra-premium destination offering world-class golf, refined accommodations, fine dining, spa services, and personalized hospitality. The Front Office team plays a key role in shaping the guest experience by providing seamless check-ins, warm welcomes, and professional service throughout every guest stay. Job Summary: The Front Desk Supervisor at Black Desert Resort oversees daily front desk operations to ensure a smooth, efficient, and guest-focused experience. This position supervises front desk agents, supports training and development, and resolves guest issues with professionalism and care. Acting as a leader on the floor, the Front Desk Supervisor maintains high service standards, coordinates with other departments, and assists the Front Office Manager with administrative responsibilities.

Requirements

2–3 years of experience in front desk or guest services, with at least 1 year in a supervisory role preferred.
Strong knowledge of property management systems (PMS) and front office operations.
Excellent interpersonal, communication, and conflict-resolution skills.
Strong organizational and multitasking abilities in a fast-paced environment.
Ability to lead a team while maintaining a hands-on, service-oriented approach.
Must be able to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Previous luxury resort or hospitality experience strongly preferred.

Responsibilities

Supervise daily operations at the front desk, ensuring efficient check-in, check-out, and guest service processes.
Train, coach, and mentor front desk agents to uphold Black Desert Resort service standards.
Act as the first point of escalation for guest issues, handling concerns with professionalism and care.
Ensure accurate handling of reservations, room assignments, billing, and cashiering functions.
Conduct pre-shift meetings to communicate goals, occupancy, special events, and VIP arrivals.
Coordinate with Housekeeping, Engineering, Security, and other departments to fulfill guest needs.
Monitor guest service scores and assist in implementing improvements.
Assist with scheduling, labor management, and daily shift coverage.
Audit front desk procedures for accuracy, compliance, and efficiency.
Support the Front Office Manager with administrative tasks including training documentation and reporting.
Serve as Manager-on-Duty (MOD) as assigned.
Perform other duties as assigned.