Front Desk Supervisor

French Lick Resort•Horseshoe Bay, TX

38d•$22•Onsite

About The Position

Front Desk Supervisor | Horseshoe Bay Resort Location: Horseshoe Bay, TX (Main Lobby) Rate: $22.00 / Hour Employment Type: Full-Time (On-Site) Lead the Welcome Party in Paradise! ☀️ The lake life is calling! At Horseshoe Bay Resort , the Front Desk is more than just a check-in counter—it's the heartbeat of our guests' vacation. We are looking for an enthusiastic, "problem-seeking" Front Desk Supervisor to lead our lobby team and set the tone for luxury and fun. If you are a natural leader who thrives on "Aggressive Hospitality" and loves making people smile, your career destination is right here in the Texas Hill Country. Help us turn every guest's arrival into an unforgettable experience! Your Impact: Leadership, Energy & Resolution You are the "Captain of the Lobby," ensuring that guest operations run smoothly while empowering your team to go above and beyond.

Requirements

Previous supervisory or shift lead experience is preferred. You should be a "Self-Starter" who is ready for more responsibility.
Enthusiastic, detail-oriented, and deeply committed to the "Sense of TEAM."
Proficient with computers, email, and database programs.
You should be well-informed about the local area, daily resort events, and emergency safety plans.
Impeccable grooming and a dedication to the resort's dress code.
High school diploma or equivalent (some college preferred).
Current, valid Driver's License with a satisfactory MVR.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Some college

Responsibilities

Lead by Example: Showcase gracious, high-energy hospitality. You'll be at the desk during peak hours to ensure service is efficient, professional, and friendly.
Empower the Team: Assist associates with complex questions and empower them to solve guest issues on the spot. Create a positive, productive atmosphere where the team can shine.
Guest Mastery: Become an expert on our "frequent flyers"—know our VIPs and their special requests by heart to ensure they feel like family.
Operational Flow: Master all front desk functions, including Agilysys, Concierge services, and guest account handling. Ensure check-ins and check-outs are as breezy as a day on the lake.
Problem Seeker & Solver: Don't just wait for problems—seek them out and fix them! Satisfy guest needs within resort guidelines and maintain a calm, professional composure.
Cross-Department Liaison: Build great relationships with Housekeeping, Maintenance, and F&B to ensure the guest journey is seamless from arrival to departure.

Benefits

Live Where You Work: Subsidized associate housing and shuttle service available.
Play Where You Work: Golf and Amenity Privileges (Come experience the paradise you lead!).
Financial Wins: Competitive hourly pay, weekly meal subsidies, and retail/dining discounts.
Travel Benefits: Deeply discounted rates at over 100 Crescent Hotels & Resorts properties nationwide.
Growth: Advance into management through our specialized Manager in Training (MIT) program.
Health & Wellness: Medical, Dental, and Vision insurance plans.
Financial Future: 401k plan with employer match.
Total Protection: Short/Long-term Disability, Major Illness, and Accident insurance.
Peace of Mind: Access to the Associate Relief Fund.

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