Front Desk Supervisor

Alterra•Olympic Valley, CA

1d•$21 - $29

About The Position

We share the spirit of these legendary mountains with the world. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Job Summary: Supervises Front Desk Activities and agents. Welcomes guests to the resort and provides assistance with all aspects of lodging accommodations. Applicants must be 18 years of age. Hourly: The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Requirements

Excellent computer skills, proficient in Microsoft word and excel
Able to work with little or no supervision
Able to maintain the highest levels of professionalism and work well under stressful situations.
Effective communication skills, oral & written
Strong sense of customer service & safety awareness
Able to understand and follow verbal and written instructions.
Have a neat & clean appearance in compliance with the company grooming standards
Punctual, able to report at scheduled start time
Work well as part of a team.
High School Diploma or GED
Two years related experience and/or training; or equivalent combination of education and experience
One year supervisory experience

Nice To Haves

College degree

Responsibilities

Assist manager in supervising a team of 15-30 employees.
Assist in supervisory responsibilities such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Comply with Federal and California Labor law in all phases of the payroll and employment process; from hiring through termination, as well as all Company policies & procedures.
Enforce safety standards in accordance with company policies and procedures.
Greet each guest who enters the Lodging Reception Center, answer phone calls, answer all questions with accurate responses.
Book reservations, respond to emails and electronic reservations, check in new guests, check out guests, and provide any necessary services to ensure a customer’s satisfaction.
Review lodging transactions daily to ensure that accurate and timely revenues and expenses are recorded.
Responsible for setting up all aspects of the Front Desk for Night Auditors.
Pass along all important issues to other front desk employees during shift changes.
Aid guests with questions that involve calling businesses, i.e. taxi, theater, airlines, car rentals.
Use computer system to perform all check-in and check-out functions
Participates in the sales culture of the front desk by booking walk-ins, upselling reservations, and taking advantage of any promotional products offered at the front desk.
Accountable for monies received at Front Desk and responsible for turning in all monies to accounting.
Use computer systems to prepare and send backup to credit card company.
Run all necessary reports and programs to ensure a successful end of day.
Maintain a guest friendly atmosphere with music and a neat work environment
Utilize checklists to ensure that all job functions are completed
Follow procedures and coordinates efforts with Security during any emergency (Power outage, fire, etc.)

Benefits

Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
Healthcare options for both Seasonal & Year-Round employees
Generous discounts on outdoor gear, apparel, etc.
401(k) plan with generous company match
Free lift tickets, plus 50% off lift tickets
25%-50% discount at Food & Beverage locations at Palisades & Alpine
30% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
Employee Assistance Program (EAP)
Receive retail and restaurant discounts, season passes for eligible dependents and free tram access.
Full-time, part-time, and on-call staff ski free at 14 iconic resorts, including Palisades Tahoe.