Front Desk Supervisor

Aramark

4d • $22 - $22

About The Position

The Front Desk Supervisor plays a key leadership role in ensuring exceptional guest experiences at Lake Quinault Lodge. This position oversees daily front desk operations, supervises and trains staff, and acts as a liaison between guests and various departments. The ideal candidate is service-oriented, detail-driven, and thrives in a dynamic hospitality environment.

This is a seasonal position.

Requirements

• Proven experience in front office operations.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Flexibility to work various shifts, including weekends, holidays, and overnight.

Nice To Haves

• Familiarity with property management systems and auditing processes preferred.

Responsibilities

• Oversee front desk activities, including check-ins, check-outs, reservations, and guest inquiries, ensuring smooth and efficient service.
• Act as Manager on Duty in the absence of the General Manager and Operations Manager, handling escalated guest concerns and operational decisions.
• Train, coach, and support front desk team members to maintain high service standards and compliance with lodge policies.
• Address and resolve guest feedback promptly and professionally, ensuring satisfaction and loyalty.
• Prepare staff schedules based on occupancy trends; conduct audits and generate reports related to billing and front office performance.
• Communicate with housekeeping, maintenance, and food & beverage teams to ensure seamless guest experiences.
• Ensure adherence to health, safety, and company standards across all front desk operations.

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
• For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees