Front Desk Supervisor

Coury Hospitality•Palo Alto, CA

About The Position

Hotel Citrine, a Tribute Portfolio Hotel is a vibrant, design-forward Tribute Portfolio hotel in Palo Alto where sustainability, style, and Silicon Valley spirit converge. With 150 eco-conscious rooms, an energized Wild Onion Bistro & Bar, a heated saline dipping pool, fitness center, and pet-friendly spaces, it’s a place where thoughtful hospitality meets creative energy. Working here means joining a team that values conscious service, modern aesthetics, and guest experiences that are as purposeful as they are polished. If you're looking for a workplace as bright and intentional as your career aspirations, Hotel Citrine is where you can “travel lightly and live brightly”—every day. At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our stewardship delivers a distinctive and exceptional guest experience. Join our team of Experience Curators! AC Hotel Palo Alto and Hotel Citrine represent two inspiring expressions of modern hospitality. AC Hotels by Marriott offers refined simplicity rooted in European design—where intention, clarity, and effortless service define the guest journey. Hotel Citrine, a Tribute Portfolio Hotel, delivers vibrant, mindful experiences driven by sustainability, personality, and a “live brightly” ethos. Coury Hospitality has an exciting opportunity for a Front Desk Supervisor who can lead thoughtfully across both styles—balancing intuitive, understated service with warmth, creativity, and energy As a Front Desk Supervisor, you’ll play a hands-on leadership role in shaping guest experiences while supporting front desk operations across our unique hospitality environments, including:

Requirements

Previous Front Desk or hotel guest services experience
Strong customer service and conflict-resolution skills
Basic accounting and cash-handling experience
Ability to multitask and make sound decisions quickly
Flexibility to work mornings, evenings, weekends, and holidays as needed

Nice To Haves

Prior supervisory or leadership experience preferred
Knowledge of hotel systems (Opera or Lightspeed a plus)
Bring curiosity about sustainability, hospitality trends, and local culture

Responsibilities

Leading by example to deliver seamless, personalized, and brand-aligned guest service
Supervising, training, and coaching Front Desk Agents to ensure consistent service standards
Overseeing daily front desk operations, including check-in, check-out, room assignments, and billing accuracy
Serving as an escalation point for guest concerns and implementing effective, thoughtful service recovery
Maintaining strong knowledge of hotel offerings, amenities, promotions, and local attractions
Collaborating closely with the Front Office Manager and cross-functional hotel teams
Ensuring proper cash handling, key control, and adherence to accounting procedures
Communicating guest preferences and special requests to relevant departments
Supporting safety, security, and emergency procedures to ensure a calm and secure guest environment
Maintaining confidentiality of all guest and hotel information
Upholding AC and Hotel Citrine brand standards, professional appearance, and Coury Hospitality values