Front Desk Supervisor

Caesars Entertainment•St Louis, MO

19d

About The Position

The incumbent in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The incumbent is also responsible for coordinating and supervising the activities of the Hotel Front Office personnel to ensure quality guest service and adherence to safety standards.

Responsibilities

Trains, motivates, evaluates, supervises and assists in hiring staff to ensure that team members receive adequate guidance and resources to accomplish established job requirements.
Creates shift schedule and approve time when assigned by the Front Office Manager.
Supervises and directs guest check in and check out process to ensure that procedures are followed, that guests are helped quickly and in a courteous and safe manner according to Horseshoe St. Louis standards.
Counsels, guides and instructs the Front Desk Agents and Phone Operators in the daily performance of their duties and provides exceptional leadership.
Ensures the needs of guests are being met and are consistent with the standards established by Horseshoe St. management.
Run, work on, and file the Non-Zero balance report daily.
Run, work, and file on the Over-Credit report daily.
Oversee the operations of the hotel as Manager on Duty in the absence of the Front Office Manager.
Bank out agents and verifies accuracy of Front Desk Agents’ banks and audit.
Handling complex guest service situations such as room moves and unassigned reservations. Acts as communication center between guests and various internal departments to ensure guest satisfaction.
Perform other duties as assigned by management.
Coordinates with PBX, Reservations, and Housekeeping to ensure guest satisfaction.
Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.
Monitors stock par levels to ensure adequate supply levels are maintained; prepares supply orders as necessary.