Front Desk Supervisor

North Point Hospitality Group, Inc.•Savannah, GA

14h

About The Position

Greets and welcomes guests upon arrival. Manages guest check-in, check-out and billing processes. Handles sensitive guest information including room assignment and credit card/cash transactions. Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity. Meets all in-service requirements, complies with all system policies and procedures. Creates and communicates staffing schedule; ensures proper staffing levels for each shift. Works with Front Desk Manager to train and develop Front Desk Team Associates. May respond to escalated guest complaints; provide counsel to Front Desk Agents on responding to customer needs/ complaints.

Requirements

Bachelor’s degree preferred
4-6 years’ related experience
3+ years management experience
Professionalism
Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
Ability to display a consistently caring and respectful attitude
Act as a gracious host to guests, vendors and candidates for employment

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Greets and welcomes guests upon arrival.
Manages guest check-in, check-out and billing processes.
Handles sensitive guest information including room assignment and credit card/cash transactions.
Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
Meets all in-service requirements, complies with all system policies and procedures.
Creates and communicates staffing schedule; ensures proper staffing levels for each shift.
Works with Front Desk Manager to train and develop Front Desk Team Associates.
May respond to escalated guest complaints; provide counsel to Front Desk Agents on responding to customer needs/ complaints.