Front Desk Supervisor

Westgate Resorts•Pigeon Forge, TN

6h•$21 - $23

About The Position

We are an organization that is built on the idea of service to others and on the idea of making dreams come true. You will lead our front desk team to ensure every guest's journey begins and ends with a positive and memorable impression of our resort. As Front Desk Supervisor, you will: Supervise and train front desk agents to deliver top-notch customer service and operational excellence Handle guest inquiries, complaints, and requests promptly and professionally, ensuring a high level of guest satisfaction Oversee daily front desk operations, including check-in/check-out processes, room assignments, and reservation management Schedule and manage front desk staff, ensuring adequate coverage at all times Monitor and manage financial transactions, including room charges, payments, and cash handling Serve as the primary point of contact for front desk-related issues, facilitating effective communication between departments Conduct regular audits of front desk procedures and performance to ensure adherence to company standards and policies Address and resolve any operational or guest issues that arise, implementing solutions and preventing recurrence Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions Coordinate with housekeeping when VIP Guests arrive To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

Proven experience in a supervisory role within the hospitality industry, preferably at the front desk
Strong leadership skills with the ability to motivate and manage a team effectively
Excellent customer service skills, with a focus on creating a welcoming and positive environment for guests
Must be able to lift up to 15lbs and stand for long periods
Must be able to work weekends and holidays
Required to pass a background check, drug test, and prove eligibility to work in the United States

Responsibilities

Supervise and train front desk agents to deliver top-notch customer service and operational excellence
Handle guest inquiries, complaints, and requests promptly and professionally, ensuring a high level of guest satisfaction
Oversee daily front desk operations, including check-in/check-out processes, room assignments, and reservation management
Schedule and manage front desk staff, ensuring adequate coverage at all times
Monitor and manage financial transactions, including room charges, payments, and cash handling
Serve as the primary point of contact for front desk-related issues, facilitating effective communication between departments
Conduct regular audits of front desk procedures and performance to ensure adherence to company standards and policies
Address and resolve any operational or guest issues that arise, implementing solutions and preventing recurrence
Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions
Coordinate with housekeeping when VIP Guests arrive

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs