Front Desk Supervisor

Atira Hotels•Kansas City, MO

15h•Onsite

About The Position

The Front Desk Supervisor coordinates front office activities and provides support to the Assistant General Manager (AGM) / Front Office Manager (FOM). This role ensures smooth operations, excellent customer service, and accurate financial processes. The position is with the Residence Inn Independence Hotels Family, located at 3700 Arrowhead Ave, Independence, MO 64057. Residence Inn Independence is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone, providing equal employment opportunities to all regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Hiring decisions are based on business needs and applicant merits, including qualifications, experience, skills, availability, cooperation, and job performance.

Requirements

Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience/training; or equivalent combination of education and experience.
Previous hotel front desk experience required.
Strong leadership, communication, and customer service skills.
Attention to detail and organizational ability.
Proficiency in computer skills and accounting knowledge.
Ability to work in a fast-paced environment and handle stressful situations.
Comfortable speaking to guests and conducting meetings.
Required to work nights, weekends, and holidays.
Must be on call when away from work.

Responsibilities

Always ensure outstanding customer care.
Maintain a friendly, cheerful, and courteous demeanor.
Answer inquiries regarding hotel policies, services, and reservations.
Use suggestive selling techniques to increase occupancy and revenue.
Supervise daily shift processes and ensure team adherence to standard operating procedures.
Resolve customer issues promptly and efficiently.
Train, direct, and coach front desk team members.
Maintain high levels of customer satisfaction and service quality.
Ensure all billing instructions and financial transactions are accurately processed.
Cover front desk shifts as needed.
Correspond with group and travel agents regarding special requests.
Assist with sales and marketing efforts.
Allocate rooms based on guest preferences and special requests.
Maintain updated front office and hotel logbooks.
Participate in hotel committees and task force assignments.
Control cash transactions and maintain responsibility for personal bank.
Ensure billing instructions are verified, and all necessary supporting documents are attached.
Adhere to company credit limit policies.
Cross-check all billing instructions for accuracy.
Perform any other tasks/duties as assigned by the manager/ supervisor.