Front Desk Supervisor (Team Lead)

Kitchen Kettle Foods•Leacock Township, PA

7h•$18•Onsite

About The Position

The Inn & Suites at Kitchen Kettle Village is looking for a full-time Lodging Front Desk Supervisor to help lead our guest experience and daily front-of-house lodging operations. If you enjoy problem-solving, staying organized, and working with a small, friendly team, this could be a great opportunity. This role is part of our lodging on-call schedule, which includes taking after-hours phone calls on assigned days and occasionally being the on-property contact overnight. Team members must have reliable transportation and be willing to work these on-call shifts; living nearby is strongly preferred. Sunday shifts may be scheduled on an as-needed basis.

Requirements

Hospitality, customer service, administrative, or management experience preferred
High level of confidentiality and ethical conduct
Communication / Guest Focus
Problem solving skills
Diversity and Inclusion
Customer service driven
Attention to detail
Stress Management / Composure
Strong organizational skills and Coachability
Computer skills
Ability to adapt to a changing environment

Responsibilities

Deliver world-class service to lodging guests, answer questions, and resolve concerns or complaints in a timely, professional way.
Oversee daily lodging operations: manage reservations, arrival reports, guest communications, and room inspections to ensure rooms and common areas meet quality standards.
Become a go-to user of our booking system (Book-It-Now) for creating, modifying, and canceling reservations via phone, online, email, and walk-ins.
Perform pre-arrival room inspections to verify housekeeping standards and guest readiness.
Respond to guest inquiries by phone, email, and in person, and share information about experiences in the Village and local attractions.
Help troubleshoot lodging systems and equipment (door locks, booking platform) and report maintenance or safety concerns promptly.
Support the upkeep of guest rooms and lodging spaces by assisting with housekeeping as needed and coordinating routine maintenance.
Coordinate and set up group reservations and special lodging arrangements.
Keep operational and instructional materials accurate and current for the lodging team.
Ensure lobby and lodging areas stay clean, organized, and guest-ready.
Oversee opening and closing of the lodging lobby and help cover lodging shifts when needed.
Support staffing coordination for lodging lobby team members and help train and coach team members alongside the Lodging Coach.
Assist with marketing initiatives such as promotional emails, website updates, photography, and local business partnerships.
Participate in weekend coverage (Friday–Sunday) and a rotating on-call schedule for after-hours lodging calls and property visits.
All other related duties as required or assigned