Front Desk Supervisor (FT)
Grand Traverse Resort•Acme, MI
•Onsite
About The Position
The Associate will be responsible for appropriately training staff to uphold proper front desk etiquette and procedures, check guests into and out of hotel rooms, and act as a resort ambassador with each guest. This role involves maintaining expected guest service standards and operational procedures, as well as managing training and departmental procedures. The supervisor will also perform management responsibilities in the absence of the Guest Services Manager or Assistant Front Desk Manager, including acting as Manager on Duty.
Requirements
- Possess excellent guest service skills with a high energy level
- Possess good oral and written communication skills
- Be detail oriented
- Ability to type and input data into a computer database
- Moderately familiar with Microsoft office software (Word, excel, etc.)
Nice To Haves
- Prior experience in front desk operations or customer service
- Prior experience in a leadership role
- Experience with LMS
Responsibilities
- To organize and implement training and cross training program for staff
- Maintain and update both training and trainers manuals
- Motivate and coach staff to maintain and exceed expected performance levels
- Maintain the integrity of room inventory on a daily basis by reviewing and reacting to daily report including but not limited to arrivals, specials, key inventory, potential room revenue
- Maintain accurate statistics for the front office including house counts and timekeeping reports
- Participate in maintaining operations within budget guidelines
- Enhance guest satisfaction by innovatively responding to and recovering from guest concerns with diplomacy, tact and empathy
- Manage all procedures for cash control
- Manage all safety and emergency procedures for the Front Desk
- Organize departmental materials and maintain par stocks
- Maintain the housekeeping needs of the front and back office
- Perform management responsibilities in the absence of Guest Services Manager or Assistant Front Desk Manager.
- Check in and out guests when necessary
- Acts as Manager on Duty when Manager or Assistant Managers are not present
- Must understand and abide by environmental practices of the resort.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
