Front Desk Supervisor

ERIE FAMILY HEALTH CENTER • Chicago, IL

2d

About The Position

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.
Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our leadership team at the Erie Humboldt Park location. As a supervisor, you’ll lead the frontline team that shapes each patient’s experience at Erie. This role is perfect for a motivated leader who thrives in a fast-paced environment and is passionate about service excellence and operational efficiency.

Requirements

• High school diploma or equivalent, with six (6) years of progressive leadership experience, including at least two (2) years supervising direct reports; OR
• Associates degree, or two years of college, with four (4) years of progressive leadership experience including at least two (2) years supervising direct reports.
• Excellent customer service and interpersonal skills
• Cultural competency to work with a diverse patient population.
• Knowledge of use of Microsoft Office suite products
• Two (2) years’ experience in a healthcare or office setting required
• Two (2) years’ experience in supervising direct reports required

Nice To Haves

• Intermediate EPIC skills are a plus.
• Bilingual is a plus.

Responsibilities

• Provides leadership and oversight to front desk staff to ensure excellent patient experiences, accurate information collection, coverage assessment, and respectful collection of patient fees.
• Ensures operational procedures and processes are consistently implemented and adhered to by modeling professional behaviors.
• Responsible for front office functions, including patient scheduling, rescheduling when providers call off, and maintaining efficient patient flow during registration.
• Completes daily deposit reconciliation, ensures proper handling of petty cash, and reviews and reconciles complex billing requests raised by the team.
• Coordinates hiring, onboarding, performance management, training, and ongoing coaching for front desk team members.
• Serves as a main point of contact for de‑escalation, conflict resolution, and collaboration with medical, dental, and behavioral health teams, while supporting site operations and front-end revenue cycle (FERC) initiatives.

Benefits

• At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more!
• Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare.
• Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary.
• Annual Paid Time Off: Starting at 20 days of PTO, and 8 paid holidays.
• Competitive salary, annual merit increases, plus room for growth and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees