Front Desk Supervisor

TownePlace Columbia Northwest/Harbison • Columbia, SC

23d

About The Position

The Front Desk Supervisor is responsible for leading daily front office operations while delivering exceptional guest service in alignment with Marriott brand standards. This role oversees front desk associates, ensures compliance with brand and company policies, and actively resolves guest concerns to enhance overall satisfaction and loyalty. The Supervisor supports training, coaching, and performance management of team members, while driving accountability for service scores, upselling initiatives, and operational efficiency. Additionally, this position partners with hotel leadership to ensure seamless communication, accurate reporting, and a consistently positive guest experience.

Requirements

• Prior experience in hospitality at a Marriott brand hotel preferred.
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure
• Strong leadership and problem-solving abilities
• Operates in compliance with policies and procedure manuals unless preempted by property or franchise level policies
• Performs all other duties as required

Nice To Haves

• Prior experience in hospitality at a Marriott brand hotel preferred.

Responsibilities

• Oversees all aspects of the front desk.
• Attends daily team huddles and weekly operations meetings.
• Assists with training and coaching staff at the front desk.
• Ensures the front desk is operating at or above brand standards.
• Leads guest satisfaction efforts and service recovery.
• Communicates with all departments to ensure efficient operations.
• Ensures completion of all required training and orientation.
• Uses Quore to track maintenance, cleanliness, and communication.
• Promotes a culture of development, accountability, and compliance.

Benefits

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed
• Special team member hotel rates for travel enthusiasts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees