Front Desk Supervisor | AC Hotel by Marriott Capitol Hill Navy Yard

Concord Hospitality Enterprises

4h•Onsite

About The Position

Concord Hospitality is hiring a Front Desk Supervisor for the AC Hotel by Marriott Capitol Hill Navy Yard. The company is looking for associates and leaders with a passion to serve others. The Front Desk Supervisor is at the hub of the hotel, interacting most with guests and leading a cohesive team to provide excellent service while maintaining brand and Concord standards. This role is crucial to the guest experience, requiring a proactive, responsive, and caring individual. The company fosters a great culture where everyone is valued and respected, with opportunities for supervisors to advance to Assistant General Manager roles within a couple of years. Concord's culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun, emphasizing a great work environment and an 'Associate First' policy.

Requirements

Passion to serve others
Keen sense of being proactive, responsive, and caring
Enjoy engaging with others
Ability to lead a team
Winning personality
High sense of responsibility

Responsibilities

Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.