Front Desk Supervisor

AssociatesMD Medical Group•Plantation, FL

3h•Onsite

About The Position

Are you a natural leader who thrives in the fast-paced world of clinical operations? We are looking for a Front Desk Supervisor who is more than just an administrator—we’re looking for a "Leader of Patient Experience." In this pivotal role, you will bridge the gap between front-office precision and back-office clinical excellence. You won’t just be monitoring schedules; you’ll be optimizing the heartbeat of our clinic, mentoring a high-performing team of Patient Access Reps, and ensuring every patient who walks through our doors receives seamless, world-class care. You’ll love leading here because you have the autonomy to refine workflows, reduce wait times, and solve complex scheduling puzzles. You’ll be the "Subject Matter Expert" for our front desk team, shaping the careers of the front-desk staff. Beyond daily tasks, you’ll drive value-based initiatives (HCC, HEDIS) that define the future of our healthcare model. This is a high-visibility role reporting to the Practice Manager, designed for someone ready to level up their career in health services administration.

Requirements

3–5 years of medical office management experience and a deep understanding of Medical Assistant workflows.
Knowledgeable: You speak the language of CPT/ICD-10 codes, HIPAA, and managed care guidelines.
A "People Person" with Grit: You remain calm under pressure, can de-escalate a busy waiting room, and know how to motivate a diverse team.
Tech-Savvy: You are proficient in EMR/EHR platforms and the Microsoft Office suite.
Educated: You hold a High School diploma (required).
Bilingual speaker: English/Spanish.
Physicality: Ability to remain mobile to supervise clinical areas and sit for extended administrative sessions.
Flexibility: Willing to step in when the clinic needs you most.

Nice To Haves

A Bachelor’s in Health Services or Business Administration is highly preferred.

Responsibilities

Architect the Patient Journey: Oversee the entire front-end "Patient Access" ecosystem—from flawless insurance verification to the perfect check-out experience.
Command Clinical Flow: Monitor ancillary services and MA performance, ensuring that vitals, medical history, and EMR documentation are handled with clinical precision.
Master the EMR: Act as the go-to expert for EMR templates and task completion, ensuring our "digital paper trail" is audit-ready and accurate.
Solve Problems in Real-Time: Serve as the escalation point for patient concerns, turning challenging interactions into wins through diplomacy and tact.
Optimize Staffing: Manage daily staffing levels like a pro, ensuring we are always powered up to meet patient demand without burning out the team.