Front Desk Supervisor
About The Position
Are you a customer‑service leader who enjoys supporting both people and operations? As the Front Desk Supervisor at Advocate Condell Centre Club in Libertyville, IL, managed by HealthFitness , you’ll oversee daily front desk activities, guide a service‑driven team, and help create a welcoming, professional environment for members and guests. Schedule: Full-time, 30 hours per week, Monday-Friday; 11am-5pm Responsible for overseeing daily front desk operations and ensuring an exceptional member and guest experience. Leads the front desk team, maintains high service standards, supports membership processes, and serves as a key point of contact for member inquiries and issue resolution. Vital in creating a welcoming, organized, and professional environment that reflects the facilities values.
Requirements
- HS Diploma/GED.
- 1+ years of experience in accounting or office management.
- CPR/AED and First Aid certifications are preferred but will be required within 30 days of hire.
- Must be able to stand up to 4 hours at a time.
- Must be comfortable using computers and willing and able to learn point of sale and member management software.
- Strong verbal and written communication skills.
- Active listing skills and ability to relate to and provide service to individuals of different backgrounds.
- Ability to work independently, problem solve and make decisions with limited supervision.
- Strong quality orientation including attention to detail, accuracy, and thoroughness.
- Strong skills in multi-tasking and the ability to remain calm and professional while completing multiple tasks at once.
- Current flu vaccination.
Responsibilities
- Supervise, train, and schedule front desk staff to ensure appropriate coverage.
- Conduct onboarding, ongoing training, and performance feedback.
- Coach team members on customer service standards, policies, and procedures.
- Communicate important updates, promotions, and operational changes.
- Oversee daily front desk operations, including check-in procedures and guest protocols.
- Maintain front desk area cleanliness, organization, and professionalism.
- Manages, reviews, and submits bi-weekly payroll for the front desk team.
- Foster a positive, professional, and team-oriented work environment.
- Enforce club policies and safety procedures consistently.
- Greeting members and guests warmly and professionally as well as addressing member questions, concerns, and complaints promptly and effectively.
- Always ensure consistent delivery of high-quality service.
- Ensure accuracy in membership records, payments, and transactions.
- Support member retention through relationship-building and proactive service.
- Assist with membership sales support, promotions, and special events.
- Collaborate with fitness, kidtown, locker room, and other departments to support member needs.
- Other duties as needed/assigned.
Benefits
- Medical/Dental/Vision plans including HSA, PPO and FSA options
- retirement/401(k) with employer matching program
- fitness and wellness programs incentivized with medical plan discounts
- certification reimbursement program
- tuition reimbursement
- paid new parent leave
- paid Holidays and PTO (starting at 3 weeks for full-time associates)
- volunteer paid time off and much more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
