Front Desk Supervisor

KW PROPERTY MANAGEMENT AND CONSULTING

20d

About The Position

Provide a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Front desk supervisor must have experience in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication. Oversees the daily operation of the Front of House operations to include the Front Desk, loading dock, package room and Roving Safety Agents. Patrol and monitor premises to insure the safety procedures and policies of the building are being followed.

Requirements

High School Diploma
Must possess strong managerial background.
Must be proficient and working knowledge of Microsoft Office Applications.
Minimum of one (1) year related experience and/or training.

Nice To Haves

Preferred; AA or BA degree
Bi-lingual; Spanish and English may be required at some properties.

Responsibilities

Acquires and maintains current knowledge client’s community documents, policies, and procedures.
Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff.
Ensures resident guest and intrusion deterrent policies are effectively followed.
Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives.
Assist with budgeting and long term planning.
Schedules staff to cover the needs of the building trying to avoid unnecessary overtime.
Approves all departmental schedules
Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections.
Ability to supervise and oversee projects.
Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
Responds to phone calls and correspondence in a timely, professional manner.
Encourages staff to behave in a professional manner and comply with company’s safety standards.
Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly.
Ensure violations and work orders are processed regularly as required.
Preform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors).
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.