Front Desk Supervisor

Westgate Resorts•Kissimmee, FL

4d•$19•Onsite

About The Position

The Front Desk Supervisor directly oversees the daily operations of the Front Desk team, ensuring all tasks are completed efficiently and in alignment with company policies and applicable laws. This role is responsible for interviewing, hiring, and training new team members, as well as planning, assigning, and directing their work. The supervisor also conducts performance evaluations, provides coaching and recognition, and administers corrective action when needed. Additionally, this position handles guest and team member concerns, addressing complaints and resolving issues promptly to maintain a high level of service and operational excellence. As the Front Desk Supervisor, you will:

Requirements

Must be able to lift up to 15lbs
Must be able to stand for long periods of time
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
Excellent customer service skills
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Responsibilities

Greets, registers, and assigns rooms to guests
Transmits and receives telephone messages
Answers inquiries about hotel services; registration of guests
Keeps records of room availability and guests' accounts
Computes bill, collects payment, and makes change for guests
Makes and confirms reservations
Prepares daily reports (credit limit, cash)
Reviews daily arrivals and departures
Coordinates with housekeeping when VIP Guests arrive
Training all new Front Desk personnel
Sets up Front Desk meetings
Makes Front Desk Schedule

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact