Front Desk Supervisor

StepStone Hospitality • Peachtree Corners, GA

1d • Onsite

About The Position

Atlanta Marriott Peachtree Corners is a modern, welcoming hotel conveniently located near Technology Park and just minutes from Norcross, giving guests easy access to local businesses, dining, and entertainment. With contemporary guest rooms, versatile meeting space, and thoughtfully designed public areas, our hotel offers a comfortable and productive environment for both business and leisure travelers. Featuring upscale amenities, a relaxing outdoor courtyard, and a commitment to exceptional service, we provide a memorable stay for every guest. We are looking for a Front Desk Supervisor to join our team and lead our front office in a vibrant, guest-focused environment! As a key leader at the front desk, you will help guide the team, ensure smooth daily operations, and support a warm and professional guest experience.

Requirements

• Must have a comprehensive knowledge of hotel operations and guest services
• Strong communication and interpersonal skills
• Ability to handle difficult situations and maintain professionalism
• Relevant training and experience required
• Knowledge of applicable Federal, state, and local health, safety, and legal regulations
• Ability to obtain required licenses and certificates

Nice To Haves

• High school education preferred
• Previous experience in a hotel environment preferred
• Additional language ability preferred
• CPR and first aid training preferred

Responsibilities

• Lead and support front desk agents during daily operations, ensuring service standards and procedures are consistently followed.
• Assist with training, coaching, and developing team members to ensure exceptional guest service.
• Handle escalated guest concerns with professionalism, care, and quick problem-solving.
• Oversee check-ins, check-outs, room assignments, and billing accuracy.
• Coordinate closely with Housekeeping, Engineering, and other departments to ensure seamless guest experiences.
• Monitor front desk workflow, staffing levels, and daily reports to support efficient operations.
• Maintain a clean, organized, and professional front desk environment while modeling excellent customer service.

Benefits

• Competitive hourly wage
• Medical, dental, vision and 401k plan options
• Opportunities for career growth and development within StepStone Hospitality, Inc.
• An opportunity to connect with guests from diverse backgrounds in a thriving business and leisure destination.
• Free Parking
• Free Lunch
• Hotel Discounts
• We offer Daily Pay – get paid every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees