Front Desk Supervisor

Marriott•Orlando, FL

3h•Onsite

About The Position

The Courtyard Orlando Downtown is an urban, energetic and inspire hotel with a metropolitan flare. Located in the heart of The City Beautiful, North Quarter/Downtown Orlando business district, provides the ideal accommodation for business and leisure travelers. The 6 story, 200 guestroom property has 3400 square feet of flexible meeting and an on-site Restaurant Bistro, featuring American cuisine and Starbucks beverages. Owned and operated by Turnberry, the Courtyard by Marriott Orlando Downtown is located at 730 N. Magnolia Avenue, Orlando, FL. The Front Desk Supervisor provides guest service at the front desk while using standards of service. They verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel’s operation. They also bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.

Requirements

1 Year of prior Hotel or Hotel Front Desk Experience preferred, or In-person Customer Service Experience
Employee must have Marriott/Fosse experience
Flexible schedule availability, required to work day, night and overnight shifts, including weekends and holidays
Ability to multitask and handle stress in busy periods
The employee is required to stand, walk, for prolong periods of time
Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage
Must have good near and far vision, including ability read and interpret written instructions/directions
Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio
Ability to distinguish smells
Duties mainly performed indoors
Must be able to hear, moderate noise level

Nice To Haves

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Responsibilities

Review all Front Desk agents’ work. Audit and reconcile if necessary post any corrections. Separate the work accordingly and balance all work, using computer systems, i.e. Excel
Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks
Print necessary reports; Close end of the day on all applicable computer systems
Reconcile outlet work and separate the checks by type of payment
Ensure that all rebates are properly logged
Ensure the house hospitality checks post and correct for balancing purpose but must be separated
Log house charges and close accounts
Organize and compile paperwork as needed
Timely and appropriate communication with management and local authorities during an incident or emergency.
Represent hotel management during the graveyard hours.