Front Desk Supervisor

Davidson Hospitality Group•Riviera Beach, FL

1d•Onsite

About The Position

The Singer Oceanfront Resort, a reimagined beach escape on Singer Island, Florida, is transforming its accommodations, lobby, common areas, pool deck, culinary offerings, meeting venues, and social spaces. Featuring 223 guestrooms and suites with private outdoor balconies, the resort aims to reshape the leisure Palm Beach getaway by weaving together rich local heritage, casual oceanfront elegance, and warm hospitality. As a team member, you will work in a beautiful and serene environment, providing outstanding service to guests from all over the world. The Singer Oceanfront Resort values professional growth and development, offering opportunities for advancement within the organization. This role is for a dynamic and customer-focused professional passionate about hospitality. As a Front Desk Supervisor, you will lead the front desk team in delivering exceptional guest service, ensuring smooth operations and creating memorable experiences for valued guests. This position offers a step forward in your career within a team that values excellence, growth, and teamwork, contributing to the hotel/resort's success story.

Requirements

Prior cash handling experience necessary
High School graduate or G.E.D. equivalent
Ability to communicate effectively with the public and other Team Members
Read, write and speak English fluently
Six months Front Desk experience
Strong computer skills
Flexible schedule including nights and weekends

Nice To Haves

OnQ experience preferred

Responsibilities

Supervise front desk operations, including check-in, check-out, and guest services
Lead and motivate the front desk team to provide exceptional customer service
Handle guest inquiries, concerns, and special requests in a professional and efficient manner
Train and onboard new front desk staff members
Ensure accuracy and completeness of guest reservations and billing information
Collaborate with other departments to resolve guest issues and enhance guest experiences
Maintain a clean and organized front desk area
Monitor and maintain compliance with hotel policies and procedures