Front Desk Supervisor | Full Time | Hyatt Place | Fort Myers, FL

OCI Hospitality•Fort Myers, FL

2d•Onsite

About The Position

The Front Desk Supervisor assists in supervising the guest services operations and team members. The Front Desk Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Requirements

2 years of front desk experience
1 or more years of supervisory experience
Strong interpersonal and communication skills
Strong organizational skills and attention to detail
General experience in operating computers
Hyatt experience required
Weekends and holidays as required
Front Desk AM and PM scheduled shifts are required

Responsibilities

Performs all duties of a Guest Services Representative
Demonstrates and provides exceptional guest service to all hotel guests
Demonstrates telephone courtesy and professionalism
Maintains personal connections with guests and clients to encourage guest loyalty
Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
Uses appropriate selling techniques to maximize revenue and occupancy
Assists in reviewing and approving billing accounts and department reporting
Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
Responds to all emergency situations
Maintains clean and professional appearance of public areas and hotel office
Additional responsibilities as assigned by Leadership