Front Desk Supervisor

Xanterra • Tusayan, AZ

281d • $20

About The Position

We're excited to hire and welcome team members to our national park locations! Xanterra Travel Collection® is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers. Live. Work. Explore. as a part of our Lodging team at The Grand Hotel at the Grand Canyon! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests! We're hiring a Front Desk Supervisor to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Requirements

• One-year management or lead experience preferably in guest service setting.

Nice To Haves

• Possess sufficient experience and technical expertise in all functions of the front desk, including experience with front office software (knowledge of Opera desired).

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Assist Front Desk Management in the training of all front desk staff. Use GSA Training Manual and turn in all appropriate training documentation to H.R.
• Perform all functions and responsibilities of a Guest Service Agent and Night Audit when needed.
• Assist in monitoring and evaluating performance of all Front desk Staff.
• Enforce adherence to hotel standards of appearance and conduct.
• Under direction of the Front Desk Manager assists in resolving guest conflicts.
• Resolve guest problems to the best of your ability calling on your direct reports when necessary. Never leave a guest unsatisfied.
• Assist Front Desk Management in maintaining stocks of front desk office supplies, registration cards, room keys.
• Responsible for the accurate & timely completion of all reports i.e. accident, etc.
• Knowledgeable in handling all group tours.
• Manage OTA reservations and discounts.
• Assist guest with booking tours, directions, etc. in absence of concierge.
• On occasion individuals may be asked to perform functions of a higher or lower skill level.
• In the absence of the Front Desk Management, this position will serve as a principal manager on duty and will be asked to make decisions in all things concerning the welfare and safety of the hotel, its guests, and its employees. Calling on your direct reports when necessary.
• Ensure departmental adherence to all prescribed Company, statutory/regulatory policies and procedures.
• Other duties as assigned.

Benefits

• Free entry to Grand Canyon National Park
• Free Grand Canyon Railway Train rides
• Planned employee trips and activities
• Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
• 15% Verizon service/products discount
• Access to hotel fitness center and pool
• $350 Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation