Front Desk Supervisor

Tharaldson Hospitality • Spokane, WA

81d

About The Position

Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties.

Requirements

• 0 – 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience
• Ability to handle confidential information, including guest records, with a high degree of integrity
• Ability to answer and route calls as appropriate; takes guest messages with accuracy
• One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Open Availability

Responsibilities

• Performs functions of Guest Service Agent as scheduled by Management
• Provides training, including safety training, to front office staff as directed by Management
• Assists in the selection of Guest Service Agents
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Performs functions of the General Manager in their absence
• Assists General Manager in conducting staff meetings
• All other duties as assigned

Benefits

• Career advancement opportunities
• Employee discounts
• Competitive pay
• Daily Pay
• Flexible work schedule
• Comprehensive benefits for you and your family including medical, vision, dental, 401k, Profit Sharing
• Paid vacation

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed