Front Desk Supervisor

The Rose Hotel (Formerly Fels Point Hotel) • Pleasanton, CA

388d • $60,000 - $60,000

About The Position

The Front Desk Supervisor at The Rose Hotel is responsible for ensuring guest satisfaction and the overall efficiency of front office operations. This role involves training staff, supervising daily activities, and maintaining high standards of service to provide excellence to guests and visitors. The supervisor will also manage staff schedules, evaluate performance, and ensure adherence to company values and mission.

Requirements

• High school diploma or GED preferred.
• At least 5 years of related experience with a minimum of 1 year in front desk supervisory role.
• Experience handling cash, accounting procedures, and general administrative tasks.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong organizational and time management skills.
• Ability to maintain composure under pressure.

Nice To Haves

• Experience in night audit procedures.
• Leadership skills and flexibility in scheduling.

Responsibilities

• Ensure guest satisfaction and overall efficiency of front office operations.
• Train staff as outlined in the Front Office Training Procedures.
• Supervise workloads during shifts and evaluate job performance of front office employees.
• Maintain working relationships and communicate with all departments.
• Implement and maintain Front Office department minimum standards.
• Responsible for hiring, training, and supervision of front office staff.
• Prepare work schedules for staff and authorize payroll based on approved labor standards.
• Analyze rate variance, monitor credit reports, and maintain observation of daily house count.
• Monitor the selling status of the house daily, including flash reports and allowances.
• Maintain detailed knowledge of PMS, check-in/check-out procedures, and posting charges.
• Assist guests with individual needs and requests, ensuring confidentiality.
• Ensure staff evaluations are completed professionally and timely.
• Maintain a positive work environment and ensure staff is prepared to provide excellent service.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED