Front Desk Supervisor

Remington Hotels • Jamaica, NY

75d • $20 - $23

About The Position

In this role, you will ensure proper staffing levels of front office associates, which includes interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators. You will have a complete understanding of the Front Office staff's roles and duties and be able to perform these duties at any given time. Additionally, you will accurately manage and operate the MICROS system at the front office, handling all daily transactions and those which are not performed often. You will also check AM and PM discrepancy reports accurately and communicate with the Housekeeping and Engineering Departments regarding guest rooms, requests, and maintenance needs. Your role will involve efficiently processing guest requests to the appropriate departments and greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with their needs.

Requirements

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• Willingness to work varying schedules including nights, weekends, and holidays.

Nice To Haves

• Enjoy working as part of a team that provides great experiences for guests.

Responsibilities

• Ensure proper staffing levels of front office associates including interviewing, hiring, supervising, training, and scheduling staff.
• Understand and perform the roles and duties of Front Office staff as needed.
• Manage and operate the MICROS system at the front office, including daily transactions.
• Check AM and PM discrepancy reports accurately.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms and maintenance requests.
• Process guest requests efficiently to the appropriate departments.
• Greet and communicate with guests, checking them in and out of the hotel professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services