Onsite Front Desk Supervisor & Admin Assistant (530 East Central)

RealManage•Orlando, FL

1d•Onsite

About The Position

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Their mission is to provide the best possible lifestyle HOA management services by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Their focus is on customer service and lifestyle for the residents and the boards they serve. RealManage Elevated Onsite is a values-based company guided by principles of Integrity, Respect, Selflessness, Personal Relationships, and Always Improving. They are a fast-growing team, serving a diverse mix of single-family, townhome, and condominium communities of all sizes, and have earned the prestigious Certified™ recognition from Great Place to Work®. The 530 East Central Condominium Association is a well-established downtown Orlando high-rise community offering a professional, amenity-rich residential environment with a structured board and focus on long-term building upkeep. The Front Desk Supervisor & Administrative Assistant is responsible for managing the concierge operation at the property’s front desk and providing administrative support to the onsite facilities maintenance staff and onsite general manager. This role combines working some regularly scheduled concierge shifts, covering shifts when concierge staff call out sick or there is a vacancy on the team, and providing support to the facilities management staff and the general manager to support the association’s operation.

Requirements

High School diploma
Active Florida driver’s license
Minimum of 2-3 years’ experience in administrative, customer service and/or related field
Excellent communication, writing skills and phone etiquette
Excellent computer skills, including MS Outlook, Word and Excel, Internet usage, ability to quickly learn new programs that support community operation, as needed
Familiar with standard operations of common office equipment: Phones, printer, computers, tablet computer, cell phone, etc.
High degree of accuracy and attention to detail
Positive and outgoing personality, ability to work as a team player

Nice To Haves

Associate’s or Bachelor’s degree in business management or a related field preferred
Bilingual (English/Spanish) preferred

Responsibilities

Receive and respond to resident phone calls; address caller inquires or redirect as appropriate
Greet all guests with a warm smile and a positive attitude, answering questions and directing them to the onsite staff or corporate support department, as needed
Assist with adding packages delivered to the building into the building inventory, notifying the recipient of their package delivery and distributing packages to their recipients
Facilitate resident building and amenity access device distribution
Update the association’s resident database with tenant lease information or owner contact information updates
Conduct daily visual inspections association common areas and open or update work orders for maintenance or repair issues
Ensure a clean and inviting presentation of the property common areas including, front desk, elevators, exterior and interior doors, bathrooms, pool, gym or other amenities
Monitor common area video feed to watch for irregularities, damage or vandalism, trespassing or safety concerns. Report issues to the general manager and notate repairs needed in the work order module
Update the pass-down log for concierge staff to review at the start of their shifts
Supervise, train, and ensure proper coverage of the association by the concierge staff
Work concierge shifts when concierge staff calls out of work, or coordinate coverage by part-time concierge if available
Handles escalated issues referred by concierge staff or general manager, as needed
Performs regular inventory of access devices and programming logs
Performs regular audits of unit access devices and codes
Handle administrative tasks delegated by general manager
Attend association board or committee meetings and assist the general manager with meeting tasks, including A/V set up for virtual meetings, monitor the chat feed, draft meeting minutes and compile task list items for the management team discussed during meetings
Upload documents to CiraNet after review and approval at board meetings, or when applicable
Manage BuildingLink administrative duties
Draft and distribute communications to residents electronically, or hard copies
Coordinate vendors for onsite visits for scope of work review for proposal creation or work execution
Support maintenance staff workflow and communication between stakeholders

Benefits

Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
Education Reimbursement for industry related classes
401K match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays