Front Desk Staff (Part-Time)

FirstService Corporation•Washington, DC

45d•$19 - $22

About The Position

Job Overview: As a Part-Time Front Desk Associate, you'll be responsible for providing exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical, Word and Excel document work. Walks the building premises as directed for monitoring purposes. Schedules: We are hiring multiple people for different shifts. 16 hours per shift. Options: Monday - Friday 4pm - 12am, (Flexible) Friday - Sunday 8am - 12am (flexible)

Requirements

Ability to manage multiple priorities
Demonstrates excellent customer service, communication and time management skills.
Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
Good written and verbal communication skills
Strong customer service and interpersonal skills required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
Ability to quickly and easily navigate the property/building as required to meet the job functions
Ability to lift 30 - 50 lbs
Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary
Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms
The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time
Must have the ability to detect auditory and/or visual emergency alarms
Occasional overtime may be required
Must have the ability to work extended/flexible hours, weekends, and attend Board meetings.

Nice To Haves

Command of information system hardware/software is preferred

Responsibilities

Provides exceptional customer service.
Meets and greets residents; checks guests and service providers in/out.
Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Assists with general concierge services and performs administrative clerical, Word and Excel document work.
Walks the building premises as directed for monitoring purposes
Monitors and controls access to the building
Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary
Provides general concierge services as well as administrative clerical work when needed
Helps maintain a safe and secure environment throughout the building/property(s)
Walks the building premises as directed for monitoring purposes
Have the ability to understand and complete all required forms
May be assigned other duties by supervisor