Front Desk Specialist

River's Bend PC•West Bloomfield, MI

5d•$18 - $20

About The Position

River’s Bend is looking for a full-time, enthusiastic, motivated, and organized Support Staff professional to join our growing team! If you enjoy helping others, thrive in a fast-paced environment, and take pride in keeping things running smoothly, we’d love to hear from you. As a member of our Support Staff Department , you’ll play a vital role in the day-to-day administrative and operational success of the practice while working closely with our Practice Manager, Support Staff Lead, and clinical team.

Requirements

High School Diploma
Previous administrative experience preferred
Strong organizational and time-management skills
Ability to multitask and prioritize effectively
Professional, clear verbal and written communication skills
Strong attention to detail
Comfort with technology, including EMR systems and Microsoft Office
Excellent customer service mindset
Ability to work independently and as part of a team

Nice To Haves

Organized and dependable
Proactive and able to take initiative
Calm under pressure and adaptable
Team-oriented with a positive attitude

Responsibilities

Greet clients and visitors with warmth and professionalism
Answer incoming phone calls and voicemails, handling inquiries or directing them appropriately
Complete intake processes for new referrals
Schedule, manage, and confirm client appointments (including reminder calls)
Provide insurance verification for clients
Process drug screens and manage medication refills
Handle incoming and outgoing documentation
Verify insurance benefits and manage pre-authorizations
Provide exceptional client support, addressing questions, concerns, and feedback
Offer administrative support to clinical staff
Collaborate with the team to ensure smooth daily operations
Identify challenges and help implement solutions
Perform additional duties as needed to support the practice