Front Desk Specialist

Marymount University

5d•$22 - $27

About The Position

Reporting to the Director of Strategic Sourcing and Campus Business Operations (CBO), this position will support the various administrative functions of the department with a primary responsibility in providing support for the OneCard office front desk processes.

Requirements

Typically a high school diploma or equivalent; preferably a bachelor's degree or equivalent experience. Incumbent will be expected to continue upgrading knowledge, skills and abilities needed to stay abreast of best practices and industry trends.
Consistency in attendance, being dependable, trustworthy, reliable and punctual; reasonably enthusiastic and ready to work every day, Mon-Fri, 8am-5pm (and Wed 10-7) is vital.
Must be adaptable to change and receptive to innovational, “outside the box” ideas for office improvements/efficiencies.
Minimum of one year administrative and data-entry/bookkeeping support experience, preferred.
Experience and knowledge of general accounting practices, account reconciliation as well as other accounting/bookkeeping procedures including but not limited to cash handling and control is helpful.
Ability to interact in a professional, friendly, courteous manner while exercising good judgment and discretion when handling confidential matters.
Exemplary communication skills (both written and oral) for both internal and external department communications are a must.
Possess a strong work ethic as part of a team as well as independently and follow through on assignments in a timely manner with minimal supervision.
Must remain calm under pressure in interactions with the public in high volume situations and in handling continuous public contact with frequent interruptions, while also knowing when to escalate certain matters to upper management.
Maintain computer competency and proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint), Workday, Atrium Campus, Card Exchange, and various other applications in a Windows environment - with a willingness to learn new systems as needed.

Responsibilities

Provide consistent administrative support for all of the activities related to the CBO OneCard office as the “first responder” to all guests/customers Mon-Fri, 8am-5pm with a Wednesday schedule of 10am-7pm during the academic year (otherwise 8-5 during the summer).
Answer phones, maintain a clean/sanitary front office environment, and provide additional administrative support for various other tasks of the CBO department as assigned.
Participate in key campus events (Welcome Weekend/New Student Orientation - Saturday event) as a representative of the Campus Business Operations Office as requested.
Assist in monitoring and maintaining functionality of various computer systems used internally to track OneCard requests, process credit card transactions, complete ServiceNow ticket requests, and maintain digital files for the department.
Attend staff meetings and work in collaboration with other campus partners to ensure proper implementation of pertinent policies, procedures, and programs.
Learn the campus layout and stay up to date on all campus events to be able to assist with various customer inquiries.
Perform other duties as assigned.
Exhibit behavior that supports the mission, vision, and values of the university.
Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.
Demonstrate a commitment to outstanding customer service, especially prospective and current students, donors, and alumni.