Front Desk Specialist (P012)

Tarrant Regional Water District•Fort Worth, TX

19h•Onsite

About The Position

The Front Office Specialist is a high‑visibility, client‑facing administrative professional responsible for ensuring exceptional service at our Administration lobby. This role represents the organization’s values, professionalism, and operational excellence from the moment any visitor, vendor, or employee enters the space. This position must be energetic, enthusiastic, personable, and have a professional and polished appearance and demeanor. Secondary functions may include duties including, but not limited to, conducting detailed research, providing project and event support. This position will also support the Executive Team by submitting staff reimbursements, AP paperwork, serving as procurement card, travel and meeting coordinator. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position.

Requirements

Must have welcoming, professional demeanor and appearance.
Two to four years of administrative professional experience.
Proficiency in MS Office products such as Word, Excel, and other database applications.
Excellent communication skills including phone and email etiquette.
Must be flexible, personal, positive and cooperative.
Solid work ethic, attention to detail, initiative and resourcefulness.
Must be able to prioritize duties.
Bachelor’s Degree OR High School Diploma/GED plus 4 years of professional or similar experience.
Valid Texas driver’s license.

Nice To Haves

Six or more years of administrative professional (hospitality or executive) experience.
Advanced Excel experience.
SharePoint experience.
Budgeting reporting experience.
Bachelor’s or Associate’s degree from an accredited university in related field.

Responsibilities

Providing personalized and welcoming customer service for any visitor, vendor, or employee entering the TRWD Administrative Building lobby.
Research to appropriately personalize greetings and conversations, assisting and directing guests, ensuring that their visit to TRWD is pleasant, professional and engaging.
Demonstrate exemplary customer service and professionalism at all times.
Demonstrate initiative and resourcefulness by quickly understanding expectations, anticipating needs, and independently managing the details of tasks.
Reliable in taking assignments and moving them forward without constant guidance, while still keeping stakeholders informed.
Possess a high level of professionalism in actions and appearance.
Provide support of the Executive Team, which may include but is not limited to: travel coordination (obtain approvals, flight, hotel, car rental, conference registration, per diem and expense reimbursement for select staff), procurement card coordination, (track and reconcile receipts, enter data in Workday) accounts payable and reimbursements; various coordination and administrative support as needed.
Assist with the meeting scheduling and coordinating of the Executive Team.
Cross train select Administrative Services staff to provide professional front desk services.
Meeting and event coordination including planning and implementation.
Ability to problem solve and identify opportunities for innovative solutions.
Coordinate assigned special projects which may be on-going or short-term.
Assist and support budget entry and reporting as assigned.
Provide backup support to Administrative Services team as assigned: including, but not limited to, answering phones, courier services and meeting/catering setups.
Maintain familiarity with strategic District levels of service.
Continuous improvement monitoring and innovation efforts.
Perform other duties as required.