FRONT DESK SPECIALIST - FULL-TIME, MON - FRI, 8:30 AM - 5:00 PM

InterCommunity, Inc. • Hartford, CT

42d

About The Position

InterCommunity HealthCare is currently seeking a Front Desk Specialist to join our team. The ideal candidate
will be responsible for a combination of administrative duties and Trauma-informed care. This role requires a
proactive, detail-oriented individual with excellent organizational and communication skills. The Front Desk
Specialist will ensure smooth operations of clients and patients and support healthcare professionals.

Requirements

• Strong organizational and communication skills.
• Ability to work well in a team-oriented environment.
• Knowledge of medical terminology, procedures, and medications.
• Proficiency in using electronic medical records and other healthcare software.
• High school diploma or equivalent.
• At least 2-3 years of experience working in a community health setting preferred.

Nice To Haves

• Administrative Medical Assistant or Billing and Coding background preferred.
• Bilingual English to Spanish preferred.

Responsibilities

• Greeting patients and clients.
• Answering calls and providing information to patients and healthcare professionals in a welcoming, trauma-informed manner.
• Maintaining schedule accuracy, including reminder calls, setting patients up with “MyChart”, accurate booking.
• Verifying insurance coverage, collecting co-pays.
• Billing and coding.
• Scanning and indexing medical records, correspondence, and other documents.
• Assisting with prior authorizations for medical procedures and treatments
• Maintain patient flow in the waiting area, ensuring everyone is checked in and out.
• Maintain the cleanliness of the waiting room between facility staff visits.
• De-escalate using a trauma-informed approach when required.
• Maintain accurate and up-to-date documentation of patient assessments, care plans, progress notes, and services rendered.
• Ensure compliance with regulatory requirements and healthcare policies and procedures.
• Adhere to all federal and state regulations and guidelines.
• Always maintain patient confidentiality.
• Perform other duties as assigned.
• All agency staff are required to attend all mandatory department/agency meetings and trainings
• All Support Staff are required to show proof of a CPR Certification within 60 days of official start date.

Benefits

• Work Life-Balance-Flexibility, generous Paid PTO, and paid holidays.
• Health & Dental insurance - flexible contribution options that includes 2 HDHP w/ HSA enrollment option or non-HDHP at a minimal cost to employees.
• Voluntary vision coverage.
• Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D.
• Supplemental Life Insurance available.
• 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked
• Career advancement opportunities in a supportive, mission-driven environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED