Front Desk Specialist (Part-time)

Holiday Inn Club Vacations

1d

About The Position

The Front Desk Specialist will serve as the front-of-the-house liaison to
facilitate an exceptional guest experience. This individual will serve as the
primary point of contact for guests checking into the resort and the primary
contact for all folio transactions and check-out processes. Additionally, the
Specialist will run, review, and print reports to complete daily assignments.
The Front Desk Specialist will support the Marketing face-to-face team during
the check-in process by providing additional time and attention to owners or
guests requiring more information or assisting with room assignment concerns.
This individual is expected to assume the position of a technical and service
expert in regard to business center and resort Wi-Fi access, to ensure great
first and last impressions. Other responsibilities include folio posting, cash
handling, key control, and assisting guests with various questions and concerns.

Requirements

• A commitment to providing outstanding customer service
• Knowledge of the Microsoft Office Suite
• Able to acquire a clear understanding of timeshare ware applications
• Basic knowledge of hardware and peripheral devices is required to perform the job
• Ability to establish and maintain effective working relationships with co-workers and leaders
• Strong problem-solving skills
• Capable of seeing a task through to completion
• Strong organizational skills
• Excellent verbal and written communication skills.
• Fluent in the English language
• Demonstrates a professional business appearance and upbeat, pleasant personality
• High School Diploma or GED
• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel

Nice To Haves

• Bilingual a plus

Responsibilities

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks, including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests.
• Communicate with Housekeeping, Maintenance, and Custodian teams as appropriate to expedite the cleaning of units, repairs, and other requests.
• Ensures that each interaction exceeds the expectations of our owners and guests. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers’ credit, and establishes how the customer will pay for the accommodation.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED