Front Desk Scheduler – Parker

University of Colorado•Aurora, CO

1d•Onsite

About The Position

The Front Desk Scheduler is responsible for providing outstanding customer service to the assigned physicians, referring providers and patients within the Division of Maternal Fetal Medicine. The individual in this position will perform a broad spectrum of duties related to the effective and efficient scheduling of patients for outpatient visits and procedures in the Maternal Fetal Medicine offices. This includes maintaining precise interactions with nurses, physicians, and any other departments or functions involved in the delivery of patient care services. The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, insurance verifications and/or pre-authorizations as necessary. The Front Desk – Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.

Requirements

High School Diploma or GED.
Two (2) years of relevant experience in an occupation related to the work assigned to this position.
A combination of related education and/or relevant experience in an occupation related to the work assigned can substitute for the required experience – combined, equal to two (2) years.
Applicants must meet minimum qualifications at the time of hire.
Ability to maintain a positive attitude with clients, employees, and management.
Ability to work quickly – individually and as part of a team.
Ability to read, analyze, and interpret policies, documents, and regulations.
Must be detail-orientated and maintain excellent organizational skills.
Must be tech savvy (ability to understand, apply, and benefit from technology).
Ability to effectively communicate at all levels, to include physicians, leadership, and staff.
Ability to work within large, complex healthcare systems.
Ability to attest to computer proficiency and learn new computer applications.
Ability to keyboard/type, write legibly, and accurately record information.
Ability to analyze and interpret data.
Ability to organize workflow with particular focus on tracking patient care and improving patient flow.
Effectively copes with fast-paced environment and typical job stressors.
Ability to deal calmly and courteously with people.
Ability to follow oral and written instructions and established procedures.
Ability to multitask efficiently and effectively while maintaining quality control standards.
Ability to maintain accuracy, consistency, and confidentiality.
Demonstrates personal integrity, honesty and sincerity at all times.
Ability to perform basic filing, office procedures and word processing.
Ability to adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.
Current Basic Life Support (BLS) for Healthcare Providers issued by American Heart Association or American Red Cross healthcare provider level CPR certification or be willing, able, and eligible to obtain certification within 30 days of employment.
Must be able to work in-person.
Must be able to travel to alternate locations as assigned.

Nice To Haves

EPIC experience.
MS Office experience.
Bilingual, Spanish-speaking.
Understanding of HIPAA practices and patient confidentiality.
Experience with appointment scheduling and insurance verification.
Three (3) years or more of administrative experience in a health-care setting.

Responsibilities

Schedule outpatient visits, including completing data entry in Epic and preparing all necessary documentation within medical records for the physician(s) to review.
Must understand the relative timeline of patient visits and procedures and schedule accordingly.
Obtain referrals and pre-authorizations as necessary for all clinic patient encounters, procedures and genetic testing as needed.
Request Interpreter Services if necessary.
Serve as a liaison for the patients in relation to all non-clinical issues; resolve issues based on independent judgement.
Collect appointment fees as necessary.
Process requests for medical records.
Triage new patient referrals (fax and phone) with direction from the clinical team; email out new patient information.
Answer incoming patient phone calls.
Demonstrates responsibility and accountability for all reception, registration and front-end practices.
Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner.
Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures, and external governmental agencies.