Front Desk Scheduler Radiation Oncology

Banner Health

1d•Onsite

About The Position

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines. This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace.

Requirements

High school diploma/GED or equivalent working knowledge.
The position requires skills normally gained with two years of scheduling experience in a physician’s office or hospital.
Medical terminology may be required for some assignments.
Must possess excellent communication, organizational and problem-solving skills.
Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.

Nice To Haves

Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred.
Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred.
Bi-lingual in Spanish may be preferred for some assignments.
Additional related education and/or experience preferred.

Responsibilities

Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
Receives physician’s orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.
Provides patients with information, pre and post-test instruction, provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate.
Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels. Anticipates patient and provider needs and responds accordingly.