Front Desk Representative

Ingenesis Group-posted about 1 year ago
$52,000 - $52,000/Yr
Full-time • Entry Level
Hayward, CA
Professional, Scientific, and Technical Services
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The Front Desk Representative will provide essential customer service to patients, assisting with appointment scheduling, registration, and various clerical tasks in a medical office environment. This role involves coordinating patient flow, supporting registration clerks, and ensuring efficient operations within the department.

  • Provide support and assistance to patient registration clerks with patient issues.
  • Coordinate break and lunch coverage throughout the day and monitor patient flow.
  • Provide department orientations and assist the supervisor in training new team members.
  • Work with providers to resolve late patient arrivals issues and reschedule patients for same-day appointments whenever possible.
  • Create weekly staff schedules for approval by the supervisor.
  • Assist with inventory and supply ordering, reporting, and special projects.
  • Register patients for appointments by giving appropriate forms, certifying eligibility, and opening medical encounters.
  • Confirm and update patient demographics in the medical information system.
  • Verify current program eligibility, calculate charges, and collect patient payments.
  • Assist patients with appointment scheduling, information requests, and provide resource materials.
  • Perform phone receptionist duties as needed.
  • Perform clerical tasks, including maintaining workstation materials and supplies, mailings, and other clerical services as needed.
  • Perform other duties as assigned by supervisor.
  • High School Diploma or equivalent.
  • Minimum of three months experience in a medical office setting or other customer service setting.
  • Bilingual: Spanish, Hindi, or Punjabi.
  • Proficiency in Microsoft Office products including Excel, Word, Outlook, and the Internet.
  • Ability to work a flexible schedule and overtime.
  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
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