Front Desk Representative

Ingenesis Group • Hayward, CA

375d • $52,000 - $52,000

About The Position

The Front Desk Representative will provide essential customer service to patients, assisting with appointment scheduling, registration, and various clerical tasks in a medical office environment. This role involves coordinating patient flow, supporting registration clerks, and ensuring efficient operations within the department.

Requirements

• High School Diploma or equivalent.
• Minimum of three months experience in a medical office setting or other customer service setting.
• Bilingual: Spanish, Hindi, or Punjabi.
• Proficiency in Microsoft Office products including Excel, Word, Outlook, and the Internet.
• Ability to work a flexible schedule and overtime.

Responsibilities

• Provide support and assistance to patient registration clerks with patient issues.
• Coordinate break and lunch coverage throughout the day and monitor patient flow.
• Provide department orientations and assist the supervisor in training new team members.
• Work with providers to resolve late patient arrivals issues and reschedule patients for same-day appointments whenever possible.
• Create weekly staff schedules for approval by the supervisor.
• Assist with inventory and supply ordering, reporting, and special projects.
• Register patients for appointments by giving appropriate forms, certifying eligibility, and opening medical encounters.
• Confirm and update patient demographics in the medical information system.
• Verify current program eligibility, calculate charges, and collect patient payments.
• Assist patients with appointment scheduling, information requests, and provide resource materials.
• Perform phone receptionist duties as needed.
• Perform clerical tasks, including maintaining workstation materials and supplies, mailings, and other clerical services as needed.
• Perform other duties as assigned by supervisor.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED