Front Desk Representative

Prontonet Work Bizz • Philadelphia, PA

429d • $37,700 - $59,800

About The Position

The Front Desk Representative serves as the first point of contact for guests at Prontonet Work Bizz, playing a vital role in delivering exceptional customer service. This full-time position involves managing front desk operations, assisting guests with check-in and check-out processes, and addressing inquiries and concerns professionally.

Requirements

• High school diploma or equivalent; additional education or certifications in hospitality is a plus.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and hotel management software (e.g., Opera, Maestro).
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage check-in and check-out processes efficiently.
• Handle guest complaints and resolve issues promptly and effectively.
• Maintain a clean and organized front desk area.
• Process payments and maintain accurate records of transactions.
• Collaborate with other departments to ensure a seamless guest experience.
• Provide information about local attractions, dining options, and transportation.
• Assist with administrative tasks as needed, including managing schedules and bookings.
• Adhere to all company policies and procedures.

Benefits

• Competitive salary and bonus structure
• Health, dental, and vision insurance
• 401(k) plan with company match
• Professional development opportunities
• Flexible work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED