Front Desk Representative

T R Toppers INC•Pueblo, CO

12h•$21•Onsite

About The Position

TR Toppers is recruiting a part-time or full-time Front Desk Representative in Pueblo, CO. The ideal candidate should be dependable, self-motivated, willing to learn and grow, have excellent data entry and writing skills (primarily for emails), and, most importantly, have a positive, upbeat personality that embraces TR Toppers’ Superior Customer Service culture. TR Toppers offers a highly competitive compensation package based on experience, including a discretionary year-end bonus and a company-funded pension plan. Benefits include optional medical, vision, dental, and life insurance; generous paid time off; holidays; and a great work environment. TR Toppers is a national food processing company located in Pueblo, CO, that specializes in processing name-brand candies and other inclusions used in a variety of food products, such as ice cream and cakes, and ships them throughout the country. We are a progressive family-owned business that is rapidly growing. SUMMARY: TR Toppers strives to provide exceptional customer service. As a Front Desk Representative, you will serve as the first point of contact for customers, visitors, and incoming communications, making customer service a top priority. This position requires strong problem-solving skills, the ability to multitask effectively, and a professional, welcoming demeanor. Responsibilities include greeting and assisting visitors, answering and directing phone calls, managing front desk operations, and handling general administrative tasks. The role requires actively listening to customer concerns and providing thoughtful, effective, and individualized solutions. A strong understanding of the company’s customer service policies, along with comprehensive product knowledge, is essential to deliver prompt, accurate, and high-quality support.

Requirements

High school diploma or equivalent required. Additional coursework or training in customer service, office administration, or a related field is preferred but not required. Relevant work experience may be considered in place of formal education.
Experience working in Microsoft Office, with strong knowledge of Excel.
Data Entry experience
The successful candidate must pass a pre-employment background check and drug screen as a condition of employment.

Nice To Haves

Excellent work ethic
Recent customer service experience within the last two years
Excellent professional interpersonal, oral, and written communication skills
Proficient in Microsoft Office
Self-starter and fast learner who can adapt to an ever-changing environment
Bilingual skills (English/Spanish) are preferred to effectively communicate with a diverse employee and visitor population.

Responsibilities

Serve as the first point of contact by greeting visitors and clients in a professional and courteous manner
Answer, screen, and direct incoming phone calls and emails to appropriate personnel
Address customer inquiries, concerns, and complaints with effective problem-solving and resolution skills
Maintain a clean, organized, professional front desk and reception area
Assist in managing incoming and outgoing mail, packages, and deliveries
Build and maintain positive relationships with customers and team members
Performs other functionally related duties as assigned.