Front Desk Representative

Ingenesis Group • Gilroy, CA

30d

About The Position

InGenesis is currently seeking a dedicated and customer-focused Front Desk Representative to join our team. In this role, you will provide high-quality service to our patients by managing front desk operations, verifying eligibility, collecting payments, and supporting appointment scheduling. The ideal candidate will be bilingual, detail-oriented, and committed to delivering excellent patient care in a fast-paced medical environment.

Requirements

• High School Diploma or equivalent.
• Minimum 3 months of experience in a medical office or customer service setting.
• Bilingual proficiency.
• Skilled in Microsoft Office (Excel, Word, Outlook).
• Reliable transportation.

Nice To Haves

• One year of medical office experience.
• Experience in community or public health.
• Familiarity with medical practice management software.

Responsibilities

• Register patients and verify eligibility for services.
• Confirm and update patient demographics in EPIC.
• Open billing encounters and coordinate with medical assistants.
• Collect payments and reconcile daily receipts.
• Assist patients with scheduling, information requests, and resource materials.
• Provide exceptional customer service aligned with BACH's GUEST model.
• Answer phones and perform general clerical tasks.
• Maintain workstation supplies and support mailings.
• Attend trainings, workshops, and meetings as needed.
• Support operations at other BACH locations within a 50-mile radius.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED